Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

At Sialkot Mart, we are committed to protecting your privacy. We collect information that you provide directly to us when you:

  • Create an account or place an order
  • Subscribe to our newsletter
  • Fill out a contact form
  • Participate in surveys or promotions
  • Otherwise communicate with us

The types of personal information we may collect include: name, email address, phone number, payment information, mailing address, and demographic information.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your tour bookings and transactions
  • Send you order confirmations and booking details
  • Communicate with you about your reservations
  • Provide customer support and respond to inquiries
  • Send promotional communications (with your consent)
  • Improve our website and services
  • Detect and prevent fraud or abuse

3. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

  • To trusted third parties who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential
  • To payment processors (JazzCash, EasyPaisa) for the purpose of processing your payments securely
  • When required by law or to comply with legal obligations
  • To protect our rights, property, or safety, or that of our customers or others

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We use industry-standard encryption to protect your payment information during transmission.

5. Email Verification

To ensure the security of transactions and prevent fraud, we require email verification before processing any payment. A verification code will be sent to your email address, which must be entered to proceed with checkout. This helps us confirm your identity and protect against unauthorized purchases.

6. Cookies

We use cookies to understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request data portability

8. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies, and we have no responsibility or liability for the content and activities of such sites.

9. Children's Privacy

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@balkanadventures.com.